This Policy covers the Zofoo Suite website (zofoocrm.com) and app (https://workplace.zofoocrm.com). It applies to visitors, customers, and users within a customer’s organization.
1) Who we are & how to contact us
Zofoo Suite (“Zofoo”, “we”, “us”, “our”). Email: info@zofoocrm.com. Security contact: security@zofoocrm.com. Address: Zofoo Suite, 301 Lakeside Avenue, Manikonda, Hyderabad, India — 500089.
2) Information we collect
- Account & billing: name, email, company, role, seat count, billing contact, payment identifiers (handled by our payment processor).
- Product data you add: contacts, deals, notes, activities, files, projects, HR and accounting records—collectively “Customer Data”.
- Usage & device: pages, features used, IP, browser/OS, timestamps, crash logs, and diagnostics.
- Support: messages, attachments, call/meeting notes, and ticket activity.
- Cookies & similar tech: session cookies to keep you logged in; analytics cookies to measure usage; preference cookies (currency, theme).
3) How we use information
- To provide, maintain, and secure Zofoo Suite (authentication, access control, backups, fraud/abuse prevention).
- To bill for seats and process payments.
- To improve features and performance, and to troubleshoot issues.
- To provide support and respond to inquiries.
- To send important notices about changes, incidents, or service updates.
- With your consent, to send product tips and marketing (you can unsubscribe anytime).
4) Legal bases (where applicable)
We rely on one or more of: performance of a contract (providing the service), legitimate interests (product security and improvement), consent (optional emails/cookies), and compliance with legal obligations.
5) AI features (ZofooAI)
When you use ZofooAI, prompts and outputs may be processed to generate suggestions or summaries. We log usage for auditability and abuse prevention. We do not use Customer Data to train models for other customers. Do not input confidential material unless your organization allows it.
6) Cookies & analytics
We use essential cookies for sessions and security. We may use analytics to understand aggregate usage and improve the product. Browser settings usually allow you to block or delete cookies; essential cookies are required for login.
7) Data sharing & subprocessors
- Vendors/subprocessors: cloud hosting, email delivery, analytics, payments, and support tooling—only to the extent needed to run Zofoo Suite and under data-processing terms.
- Legal & safety: we may disclose information if required by law or to protect rights, safety, and integrity of the service.
- Business transfers: in a merger, acquisition, or sale of assets, your information may be transferred with notice where required.
8) International transfers
We may process data in countries other than yours. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.
9) Data retention
We retain Customer Data for the life of your subscription and for a reasonable period afterward for backups, dispute resolution, and legal compliance. You can export most data within the app; you may request deletion as described below.
10) Security
We use reasonable administrative, technical, and physical safeguards (access controls, encryption in transit, monitoring, backups). No method is 100% secure; report concerns to security@zofoocrm.com.
11) Your rights
Depending on your region, you may have rights to access, correct, export, delete, or object to certain processing of your personal information.
- Within your organization: contact your admin to access or manage Customer Data stored in Zofoo Suite.
- Direct requests to Zofoo: email privacy@zofoocrm.com with your request and the email address used in your account.
- Marketing: use the unsubscribe link in emails or write to us.
12) Do Not Sell or Share (where applicable)
We do not sell personal information. To opt out of any non-essential sharing for targeted advertising or cross-context behavioral purposes, contact privacy@zofoocrm.com.
13) Children’s privacy
Zofoo Suite is not directed to children under the age of 16 and we do not knowingly collect their personal information.
14) Data controller / processor
For Customer Data that an organization stores in Zofoo Suite, the organization is the controller and Zofoo processes data on its behalf. For website visitors and our own account/billing relationships, Zofoo is the controller.
15) Third-party links
The service may link to third-party sites or integrations with their own privacy practices. Review their policies before using those services.
16) Changes to this Policy
We may update this Policy to reflect product, legal, or operational changes. If changes are material, we’ll notify you in-app or by email before they take effect.
17) Contact
Email privacy@zofoocrm.com for privacy questions or requests. Postal: Zofoo Suite, 301 Lakeside Avenue, Manikonda, Hyderabad, India — 500089.